Privacy Policy

Who we are

The Housing Agency Marketplace is run by International eProcurement LLC, 7500 W. Lake Mead Blvd. Suite 9 Box 464, Las Vegas, NV 89128. In this policy, “we” means International eProcurement LLC.

What this policy covers

This policy covers this website, housingagencymarketplace.com. The Marketplace application, where agencies and vendors log in, has its own terms. This policy does not describe how the application handles data.

What you give us

• Contact form: your name, email address and message, plus the organization details the form asks for (for an agency: agency name, role and state; for a vendor: company name, what you supply and state; for other questions: organization name and inquiry type). A phone number is optional. We email your message to our team and send you a confirmation email.
• HUD audit checklist request: your first name, last name, work email and agency name. We pass these, along with any campaign tags in the page address and the page you came from, to an automation service we operate, which passes information to our customer relationship system. We send you the checklist, add you to a short follow-up email sequence that you can unsubscribe from at any time, and record the request in our customer relationship system.
• Booking a demo: the booking form is Calendly’s, shown inside our page. What you type goes to Calendly. Booking details are kept in Calendly and in our customer relationship system, and our sales team sees them.
• Chat assistant: what you type is sent to our server and then to Anthropic, the company that runs the AI model that writes the answers. When you close the chat or leave the page, we email a copy of the conversation, and the page you were on, to an internal team inbox so we can review how the assistant is doing. The chat does not ask for your name or email. Please do not include sensitive personal information in it. The chat window links to this policy.

What is collected automatically

Google Analytics. It loads on every page as soon as the page opens, before you are asked for anything. It sets two cookies and sends Google the page address (including campaign tags such as utm_source, but never the contact ID described below), the page title, the page you came from, your screen size, your browser language and browser details, and a random ID kept in the cookie. Google’s servers also see your IP address, as any server you connect to does. We also send a few named events: video_play (which video), login_click (which sign-in link on the page), checklist_requested, demo_widget_viewed, demo_time_selected and demo_booked. The last one includes a Calendly link ID for the booking. None of these events carries a name, email address or phone number. See the Cookie Policy for the cookies.

Our visit recorder. On the home page, the HUD procurement software page, the booking page, the agency directory page and the HUD checklist page, a small script of ours sends a note to our automation service when the page loads. The note contains the contact ID from the page address if there is one, the utm_campaign and utm_content values, the page you came from, the page you are on, and your browser’s identification string. If you stay on the page for 20 seconds or more, it sends a second note marked “engaged”. It runs for all visitors on these pages, with or without a contact ID, and does not use cookies or browser storage.

Hosting and map data. The site is served by Vercel. The agency directory page loads state map shapes from jsDelivr, which sees your IP address when it does.

The identifier in links from our emails

Links in some of our emails carry an identifier (a number called cid) that matches the contact record the email was sent to, plus campaign tags (utm values). If you click one of those links, we can tell that the visit came from that email. We record the identifier, the page you opened, when, and whether you stayed 20 seconds, in our own systems. The booking buttons on our pages pass the identifier on to the booking page, so a booking can be tied to the same email.

We do not send that identifier to Google. Our pages remove it from the page address before Google Analytics loads. The campaign tags still go to Google Analytics.

Where our business contact details come from

We email people who work at Housing Authorities and at vendors that serve them, at their business addresses. Those details come from three places: public sources such as HUD’s directory of Housing Authorities and agencies’ own websites; registrations on the Marketplace; and third-party providers of business contact data.

What we use it for

• To answer your messages and requests, send you the checklist, and schedule demos.
• To see which emails lead to visits and which pages people use.
• To run the chat assistant and review its answers.
• To send business email about the Marketplace to Housing Authority and vendor staff.

Who we share it with

• Google (Analytics): receives the visit details described above.
• Calendly: runs the booking form on our booking page and receives what you enter. The booking page embeds Calendly, which sets its own cookies and loads its own partners under its own policy: Calendly’s privacy policy. We do not control those services.
• Loom (an Atlassian product): loads only after you press play on a video. It then sets its own cookies and storage and talks to Loom and Atlassian servers.
• Anthropic: receives what you type into the chat assistant.
• Resend: delivers the emails sent by the contact form and the chat transcripts.
• Our automation service: a service we operate that receives checklist requests and visit recorder notes and passes information to our customer relationship system.
• Vercel: hosts the website. jsDelivr: serves the map shapes on the directory page.

We do not sell personal information.

Business email

We email Housing Authority and vendor staff at business addresses. Every marketing email we send includes an unsubscribe link, and opt-outs are permanent. Our Anti-Spam Policy has the details.

Your choices

• Unsubscribe: use the link in any marketing email, or write to privacy@housingagencymarketplace.com.
• Ask what we hold about you, or ask us to correct or delete it: write to privacy@housingagencymarketplace.com. We respond within 3 business days.
• Analytics cookies: you can block or delete cookies in your browser settings, or install Google’s opt-out add-on at tools.google.com/dlpage/gaoptout. The visit recorder uses no cookies, so these settings do not stop it. To have records tied to your contact ID removed, write to us.

Where information is stored

Information is stored in the United States.

Changes

If we change this policy, we will change the date at the top of the page.

Contact

Privacy requests and questions: privacy@housingagencymarketplace.com. By mail: International eProcurement LLC, 7500 W. Lake Mead Blvd. Suite 9 Box 464, Las Vegas, NV 89128.

To report abuse of our name or email, write to abuse@housingagencymarketplace.com. That address is for abuse reports only.