Client Services
Client Services
Training and Support
Customer service is not a one time event.
It starts with translating your metrics in measurable, meaningful steps to ensure you achieve your objectives.
On-site training
How it helps:
We’ll create a compelling training plan for Housing Agency Buyers ensuring all of your users understand how to use and navigate The Housing Agency Marketplace in the context of your procurement departments goals and process.
Key business value:
You receive customized solutions to your procurement problems that are convenient, cost effective, and designed to minimize department downtime.
Webinars
How it helps:
These webinars are customized to the individual Housing Agency to provide an interactive training approach along with the opportunity for real-time feedback.
Key business value:
The most cost-effective approach to get your procurement department up and running. Eliminates the need for costly meetings and can be done from remote locations.
Knowledgebase / Help Center
How it helps:
A self-service web-based library of information about the Housing Agency Marketplace software. FAQ’s, troubleshooting guides allow customers to easily find answers to questions they may have.
Key business value:
Ease of use. Time savings. Reduces phone call time.
Live chat
How it helps:
Quick and simple! Connect instantly to a Housing Agency Marketplace specialist. No need to dial a phone number press several buttons.
Key business value:
Housing Agency procurement specialists have the ability to multi-task while speaking with an agent. Conversations can be saved and links can be shared.